Contact information

CONTACT INFORMATION


Our team is here to help with any questions, complaints or requests.

Contact details

Trading name: Royal Pop World

Email: storemaster001@outlook.com

Address: 64 Seafield Street, Llawhaden, SA67 0PD, United Kingdom


Customer service hours

Monday to Friday: 9:00 am – 6:00 pm (GMT/BST)

Weekends and UK public holidays: closed (replies on the next working day)


Response times

We aim to respond to all enquiries within 2 working days.


Common reasons to contact us

  • Order tracking enquiry
  • Return or exchange request
  • Faulty or incorrect item received
  • Product question
  • Exercise of UK GDPR rights (access, rectification, erasure, etc.)
  • Any other enquiry


Alternative Dispute Resolution (ADR)

If your complaint is not resolved to your satisfaction, you may refer it to an independent ADR scheme.

ODR platform: https://ec.europa.eu/consumers/odr


UK GDPR — Your rights

To exercise your rights under the UK GDPR (access, rectification, erasure, restriction, portability, objection), please email: storemaster001@outlook.com

We will respond within one calendar month as required by law.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): www.ico.org.uk